Business Policy

1. Preferred Communication Methods

  • Primary Contact: Email is the preferred method for project updates, support, and general inquiries. This helps ensure a documented record of communications and consistent follow-ups.
  • Response Times: Typical response time is within 1 business day. Urgent issues, such as website outages, are prioritized and addressed as quickly as possible.
  • Phone Calls: Scheduled calls are encouraged for detailed discussions or project milestone reviews. Unscheduled calls may be returned as time permits.

2. Payments and Invoicing

  • Billing Cycle: Invoices are issued at the start of each month for ongoing services or upon completion of milestones for project-based work.
  • Payment Methods: Accepted payment methods include bank transfers, credit cards, and online payment services like PayPal.
  • Due Dates: Payments are due within 15 days of invoice receipt unless otherwise specified.
  • Late Payments: A late fee of 1.5% per month may apply to overdue balances. Clients are encouraged to reach out if there are concerns about meeting payment deadlines to arrange an alternative.

3. Merchant Fees

  • Client Responsibility: Clients are responsible for covering any transaction or processing fees associated with their chosen payment method. For example, payments made via online services (such as PayPal or credit card transactions) may incur merchant fees, which will be added to the invoice or billed separately.
  • Alternative Payment Options: To avoid extra fees, clients are encouraged to use direct bank transfers or other methods that do not incur merchant fees.

4. Web Hosting Renewal Fees

  • Annual Renewal: Hosting fees are billed annually, typically in the renewal month unless included in a service package.
  • Grace Period: A 7-day grace period is provided for hosting renewals. Failure to renew within this period may result in service interruptions.
  • Hosting Support: Basic hosting support is included, with additional support services available for complex issues or custom configurations.

5. Domain Renewal Fees

  • Annual Renewal: Domains are billed separately from hosting services and renewed annually.
  • Renewal Reminders: A reminder is sent 30 days before the renewal due date. Clients are responsible for keeping their contact information updated to ensure reminders are received.
  • Non-Renewal Consequences: Expired domains may enter a redemption period or be released for public registration. Clients are advised to act promptly to avoid losing their domain name.