Policy


Financial

Methods

  1. We accept: Cash, Debit/Credit Card, PayPal. Checks are only accepted for deposits on sessions and the booking will only occur once the check has cleared.

Requirements

  1. Payment for service rendered is due in full and upfront at the time of service. Pre-payment recommended.
  2. Security deposit of 25% or a minimum of $45, whichever is greater. Deposit refunds:

    • 100% if cancelled or rescheduled a minimum 48 hours before booked session
    • 50% for cancellations 24 hours prior to the booked session
    • 0% for cancellations ( including no-shows ) on day-of the booked session

Scope

  1. Billing for sessions start ON TIME. Billing for studio time begins promptly at the scheduled time, regardless if the client is present. Time is billed in quarter hour increments past the scheduled booking end.
  2. All setup time is billed as regular studio time. This includes: load-in and instrument setup, microphone placement, level setting, client data preparation, data transfers ( ftp, disc burning ), data optimization, etc.
  3. Booking outside business hours, IF accepted, is considered overtime and will be billed at time-and-a-half. An appointment is required for ANY visit.

Liability

  1. All Sessions, Mixes, Storage Media, CD-R's, Hard Drives, Master Tapes, etc. shall remain the property of E19 Creative until all invoices are paid in full.
  2. We are not legally or financially responsible for items brought into or left on the premises. It is recommended that clients obtain insurance to protect against possible damage expense or loss of article(s) of value left on the premises. This includes equipment, master tapes, hard drives, or any media left during sessions or before payment.

Data

  1. Clients assume all risks associated with storing, on or off the premises of E19 Creative, or E19 Creative's use of, any and all sound recordings, video recordings, digital data in any storage format including but not limited to audio, video, smpte, midi, or other file types, or equipment of any kind or nature and shall hold E19 Creative harmless from any and all damage that might occur to said articles for any reason. E19 Creative is not liable with respect to "downtime" of any and all studio sessions as a result from equipment malfunction or availability, personnel, hired musicians, acts of nature or public utility companies, etc.. Liability shall be limited solely to the studio time of such booked session; and client(s) agree to hold E19 Creative free from any and all damages from such "downtime".
  2. Make multiple backups of your data. Digital audio does not exist unless it is in three separate locations. This is your responsibility! Backup copies of sessions in the digital realm should be made daily during the course of a session and taken home with the artist or producer at night. Post-session backups can be made onto internal hard drives of computers, onto external fire-wire or usb hard drives, stored in an online data storage bank or burned to dvd-r or cd-r. There is no certainty that a cd-r or dvd-r will hold data for the long term or that a stored hard drive will play back after sitting for any amount of time so back up your data to newer media as time goes on. It is recommended to purchase quality, name brand hard drives.
  3. We are not responsible for the following item(s):

    • Storage of client data. Clients are responsible to provide their own hard drive or storage devices to back up their data at the end of each session.
    • Data left on premises, either the dissemination of said data or loss thereof.
    • Educating or instructing any client on the care and safety of digital data.
    • Unrecoverable data, whether it be on analog tape, hard drive, or ANY other medium.

Guests

  1. Do NOT bring anyone with you who is not a part of the recording. This includes boy/girlfriends, friends, relatives, etc.
  2. Do NOT bring young children along with you to the studio for more than a few moments before and after the session, and that is ONLY if necessary, and we require notice if anyone under the age of 18 will be present. Our facility is not equipped to handle childcare, and you will be held liable for any damages you and your guests cause to the studio.
  3. Any and all damage to the building, persons attending session, and equipment used during the use of the facility, by client and/or their visitors, is the sole legal and financial responsibility of the client. All damage costs incurred by the client must be paid in full by no later than (48) forty-eight hours from the time that the incident occurred.

General

  1. Please be respectful to the neighbors during arrival and departure.
  2. This is a non-smoking facility.
  3. This is a drug free facility.
  4. Food and drink are allowed in kitchen or outside only.
  5. Don't leave your trash around. If you bring it then be prepared to take it.
  6. We reserve the right to refuse service to clients based on ethical discretion.

E19 Creative

Products | Community | Support | About | Contact | Login